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view . spring2017
JENNIFERAMMOSCATO
ALUMNIHUSBAND-AND-WIFE
COLLABORATIONASUCCESS
UWINDSOR AUTHORS
Everything in life is aprocess. Just askTristan
BoutrosBComm ’06and Jennifer CardellaBA ’06
Boutros, whomajored inbusiness, andCardella, who
focusedonpsychology, not only collaboratedon their book,
TheBasics of Process Improvement
—they even applied its
principles toplanning theirwedding.
“Life is full of processes, whether you’re talking
about how a business functions, or how tomake sure your
wedding goes off without a hitch,” saysBoutros. “The idea
of process improvement is something that goes far beyond
the corporateworld.”
When it comes tobusiness, Boutros suggests thinking
about every company as an ecosystemwhere everything is
interconnected to awide varietyof touchpoints, both inside
andout.
“Process connects it all. How a companyoperates from
day todaywithin itself andwith its suppliers and customers,
includingpeople, process and technology, he says. “For
example, how anorder is placed, right through the entire
order to cashprocess.My job is tomake sure things are being
handled as efficiently as possible.”
Boutros serves as chief operatingofficer, Product,
Technology&Design, for
TheNewYorkTimes.
In that role,
he spends his days consideringways tooptimize how the
165-year-oldnews organizationoperates, anddevelop
solutionswhich allow it tomaintain its high-quality, well-
respectedproductwhile saving costs.
Boutros, whobegan in the position in January 2016,
brought to itmore than 10 years of business, technology,
andmanagement consulting experience at such companies
asDTEEnergy, IAC, BlackBerry, andWarnerMusicGroup.
He alsoholdsmore than 10professional designations.
“I’ve always been a process-orientedperson,” says
Boutros. “Very analytical andorganized. It’s inmyDNA.”
Inuniversity, he focusedonmarketing and advertising
with aminor in computer science.”As a student, he ranhis
own e-commerce business sellingDVDs, Books andCDs.
He says that experiencewas the basis forwhere he is now.
“I learnedall about business processes. I dealtwithorders,
kept trackof revenues, and learnedhow toautomate. Iwas
learningabout processmanagementwithout knowing it.”
Inhis current role, Boutros focuses on the digital side
of
TheNewYorkTimes
—its robustwebsite and the consumer
TristanBoutrosBComm ’06
JenniferCardellaBA ’06
